Seamless experiences

We unify public services into one seamless platform.
Accessing public services in Abu Dhabi no longer means navigating multiple systems or agencies. TAMM serves as a unified, integrated digital platform that brings together thousands of public and private sector services, allowing individuals and businesses to complete tasks, track progress, and receive support in one place. By anticipating what you need next, it delivers faster, simpler interactions at your convenience and in your language.

What this means for you:

Connects more than 90 Abu Dhabi government and private entities, offering unified, AI-powered access to over 1,100 services in your language.
30% reduction in processing time across core services thanks to automation and intelligent routing.
Document requirements halved, reducing friction and eliminating redundancies.
Businesses manage licensing, permits, and approvals through a single, streamlined interface.
1 million messages processed across over 630,000 conversations since October 2024, with 95% managed instantly and autonomously.

We design people-first experiences that place community needs at the heart of every interaction.
Behind the scenes, our unified approach to service design ensures that every interaction meets consistently high standards. Cross-entity customer experience frameworks, data-driven feedback loops, and shared KPIs drive continuous improvement. Government journeys are mapped around life events — helping teams identify and remove pain points, standardise interfaces, and design solutions that feel effortless and human. This system-wide shift is making Abu Dhabi a global benchmark for public service excellence.

What this means for you:

Service journeys are redesigned around life events like starting a business, getting married, or relocating.
Public services have achieved a customer satisfaction score consistently above 90%.
Government entities now share a unified customer experience (CX) framework to guide service design.
Feedback mechanisms are built into every journey, allowing services to improve in real time.
Public-facing staff are trained in service empathy and problem resolution, ensuring consistent quality.

We build the digital foundation that powers government.
Underpinning Abu Dhabi’s digital transformation is a secure, scalable infrastructure that connects more than 40 government entities. Shared platforms, cloud-native systems, and government-wide cybersecurity protocols ensure resilience and consistency across the ecosystem. Through integrated architecture and smart data exchange, entities can focus less on maintaining infrastructure and more on delivering impact. Digital excellence means more than technology — it means enabling the whole government to move faster, work smarter, and innovate together at scale.

What this means for you:

40+ government entities rely on secure, scalable digital platforms managed centrally — reducing duplication.
Cloud-native infrastructure ensures high availability and system reliability across mission-critical platforms.
Centralised cybersecurity protocols proactively protect government systems from emerging threats.
Government employees can build on shared APIs, tools, and standards — accelerating service rollout.
Vendors, suppliers, and SMEs benefit from stable back-end infrastructure that allows for easier integration and co-development.